Shipping policy
Thank you for shopping with Vezano. We are committed to delivering your order safely and on time.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times may vary due to weather conditions, public holidays, or courier service delays.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.
- We may offer Free Shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or email (where available).
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across most areas of Pakistan.
Please ensure that someone is available at the delivery address to receive the parcel and make the payment.
Incorrect Address
Customers are responsible for providing the correct shipping address and contact information.
If an incorrect address is provided, delivery may be delayed or the order may be cancelled.
Delivery Delays
While we do our best to deliver on time, unexpected delays caused by courier companies, weather conditions, or public holidays are beyond our control.
We appreciate your patience and understanding.
Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your parcel.
We will review the issue and work to provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us:
Store Name: Vezano
Email: anniemoeen45@gmail.com
Phone / WhatsApp: +92 311 0051004